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How We Protect Your Privacy on joox138

Your account, deposits and personal information stay secure on joox138 through encryption, strict data handling and transparent policies.

Encrypted account accessDANA, OVO, GoPay and QRIS secureClear data retention rules
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joox138 How We Protect Your Privacy on joox138
PRIVACY QUESTIONS

How to Contact Us About Your Data

Email Support Send data requests, privacy concerns or account questions to [email protected].
In-App Help Open the Help menu in your joox138 account and select Privacy & Account.
Account Settings View and edit your personal information anytime in Settings > Privacy & Security.
DATA HANDLING DETAILS

How We Keep Your Information Safe

Encryption Standard

All data in transit — deposits, withdrawals, login credentials — flows through SSL 256-bit encryption. Your account is protected the same way a bank protects online transfers.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how you use the lobby. You can disable non-essential cookies in Settings > Privacy; login will still work.

Account Verification

When you register on joox138, we verify your phone and email. Withdrawals require account confirmation. This protects against unauthorised access to your funds.

Data Retention

Active account data stays on file while your account is open. After closure, we retain records for seven years where local law permits, then delete permanently.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and legal authorities where local law permits. No marketing companies, no data brokers, no advertisers.

Data Request Process

Email [email protected] or use in-app Help to request your full data file, update personal details, or ask for deletion. We respond with confirmation and a timeline within one business day.

Privacy Policy FAQs

We collect your name, email, phone number, date of birth, payment method details and betting history. This information is used to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, handle withdrawals, and comply with regulations where local law permits.

Active account data remains on file while your account is open. After you close your account, we retain records for seven years where local law permits, then permanently delete them. You can request deletion anytime by emailing [email protected].

Yes. Use the in-app Help menu under Privacy & Account to request your data file, or email [email protected]. We provide a complete export of your profile, transactions and activity within one business day.

No. We never sell your data to marketing firms, data brokers or advertisers. We share payment details only with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals where local law permits.

All deposits and withdrawals are encrypted with 256-bit SSL. Your account requires phone and email verification. Withdrawals trigger a confirmation step. Payment data is never stored on your device — only on secure servers.

Open Settings > Privacy & Security in your joox138 account to update your phone, email or name. To request full deletion, email [email protected] with your account number. We process requests within 24 hours on business days.

Yes, we use session cookies to keep you logged in and analytics cookies to improve the lobby. Go to Settings > Privacy and turn off non-essential cookies. Session cookies remain on for security; you can still login and play.

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